YourStudio - Senior Account Manager - New York

YourStudio is a dynamic strategy and experience design agency specialising in creating next-generation experiences and environments for global brands and retailers. With studios in London, Melbourne, New York and LA, we work supportively as one global team to deliver award-winning experiences that are recognised globally. We create brand strategy and immersive environments, leveraging the senses through communication, digital and experience design. Our mission is to inspire human connection, with sustainable thinking embedded.

We’re incredibly proud of the people who make YourStudio what it is. That pride is reflected in being named one of the Sunday Times Best Places to Work 2025, and in our status as a certified B Corp. It’s more than a badge — it’s a commitment to building a creative studio where people thrive, and where meaningful, values-led work comes to life every day.

The Role

We’re looking for a Senior Account Manager who is as people-focused as they are detail-driven — someone who builds trust effortlessly, thrives on collaboration, and brings fresh energy to every challenge. You’ll help nurture and grow key client relationships, oversee project delivery with clarity and confidence, and play a vital role in shaping how we deliver world-class service across the business.

• Become a trusted advisor to our clients, understanding their needs, challenges, and ambitions — and helping them achieve their goals through strategic, creative solutions.
• Manage projects from end to end: Lead the smooth onboarding of new work into the studio, ensuring timelines, budgets, and communication flow effortlessly across teams and stakeholders.
• Drive growth and opportunity: Identify ways to grow accounts and expand scopes of work by keeping your finger on the pulse of our clients’ sectors and emerging industry trends.
• Be financially savvy: Take responsibility for budgets, billing schedules, and project scoping, ensuring commercial success across your portfolio of work.
• Support and motivate the team: Work closely with our designers, strategists, and project managers to deliver high-quality, insight-led creative work. Help foster collaboration and be a positive influence across the studio.
• Champion communication: Act as the main conduit between clients and the studio — ensuring clarity, accuracy, and momentum in every interaction.
• Lead by example: Help shape the client services offering, support the recruitment and onboarding of new team members, and contribute to evolving our tools and processes.
• Be purpose-driven: Uphold our commitment to B-Corp values by considering people, planet, and purpose in every client relationship and project decision.

You

• Proven experience in client or account management within a creative, brand, or experience design agency.
• Exceptional communication and relationship-building skills.
• Strong commercial awareness and experience managing budgets and scopes.
• A proactive, problem-solving mindset — calm under pressure and confident in ambiguity.
• A collaborative spirit with a passion for creativity and delivering excellent work.
• Curiosity about brands, culture, and the ever-evolving consumer landscape.

Additional information:

We offer a competitive salary, available upon request, plus our benefits package, which includes:

• We value culture and collaboration, for this reason we operate a 3 day in the office and 2 day WFH hybrid working policy
• Generous paid-time-off allowance, including 25 days plus bank holidays, a well-being day, 2 community days and your birthday off! Alongside additional extra service allowance
• Private Medical and Dental Insurance
• 2 week Working Abroad Opportunity
• Opportunities to work from our global studios whilst travelling
• Dedicated learning platform
• Enhanced parental leave policies
• Lunch club, Thursday office drinks, Summer and Christmas parties!

We would love to hear from you!

YourStudio is an equal opportunity employer and we welcome and encourage applications from all interested parties; we are committed to making our recruitment process as inclusive as possible for every person that applies.

We work actively to create diverse teams, made up of people from different perspectives and lived experiences and are consistently committed to promoting equality and diversity and through this. We are developing a culture that values differences, recognising that employees from a variety of backgrounds bring significant and positive contributions to our business and our clients.

You may read this job description and feel you do not match the requirements 100% but we encourage you to apply as we match individuals to the business. We are a creative business so if you feel you could express your experience in a different way then feel free to do so.

Accommodations are available, upon request, for all stages of the interview and employment process for those with a disability or medical need during any stage of the recruitment process.